CABANA CLUB FAQ
What is the Cabana Club?
Since 2005, Mexicali Fresh has grown thanks to the loyal patronage of our guests. We want to thank those who have stood beside us all of these years and continue to encourage others to become loyal patrons as well. The Cabana Club program allows us to do both.
Why should I join?
For every ten dollars you spend at a Mexicali Fresh restaurant we reward you with ten points, thats 10% back on your account. Accumulate points to get rewards. Also Cabana Club members are recognised on their birthday with special offers and gifts. Every Mexicali Fresh restaurant honours the Cabana Club membership.
How do I become a Cabana Club member?
You can become a member by visiting https://mexicali.appropo.io/download to download our app. Once downloaded select Cabana Club in the upper left hand corner. Here you will be prompted to either sign up using Facebook login or by entering your details manually. Once completed the app will generate a barcode that represents your account which you will scan before you finalise your purchase.
On what types of purchases can I accrue points?
You can accrue points on any regular purchase. If you receive a discount your Cabana Club points will not be added to your account. For example, you can buy a burrito at our KRoad location before going to the movies. You can place a catering order for your office from our Victoria store. You can go to Princes Wharf before a concert for dinner with 10 friends and put all of the points on your account. If you buy gift cards or t-shirts for your family and friends at you will get points for those purchases, as well.
Can I earn and redeem points using the online ordering system?
Yes you can, just login to your Cabana Club account. Once payment has been received, your points will be added to your account.
How many items can I redeem at once?
Redemptions are limited to one product per transaction only.
If my friends and I all have Cabana Club accounts and go to eat together, can we split the points up onto each account?
Unfortunately, we cannot split points off of one guest transaction. If everyone in your party has an a, they must each have a separate transaction and present their app. Or flip a coin to see who gets all the loyalty points loaded on their account.
What if I have a meal at Mexicali Fresh, but forget phone – can I still get my points?
Unfortunately, no you need your app! We need to account barcode at the time or purchase in order for you to receive your points.
Free Birthday Meal
The Birthday meal are awarded to Cabana Club members at the beginning of the birthday month. You must be a registered Cabana Club member prior to your birthday month in order to qualify. You will receive one free birthday meal up to the value of $15.00. The birthday reward will be automatically added to your account on the first day of the month, you won't see it in our App, but we can! The birthday reward is only valid during your birthday month so use them or lose them. Full details of our Terms and Conditions are provided in our birthday email, make sure you have subscribed to receive our mailers.
How long does it take to update my Cabana Club points in the system?
It should only take about 10 minutes but to be safe we will say it can take up to 24 hours for your points balance to be updated on your Cabana Club account.
Are points issued on redemptions?
No, points are not issued on redemption transactions.
How do I redeem my points?
Go to your local Mexicali Fresh, make a purchase, present your app and let the cashier know you would like to redeem your points.
How can I check on my point total?
Simply open the app and login to cabana club using credentials or Facebook. Select MY BALANCE and see your points. Or, anytime you are in a Mexicali Fresh you can scan the barcode on your app or ask the Cashier to scan the barcode on the POS to read your points.
Who can I contact if I have problems with my account?
Please email us at firstname.lastname@example.org
Are there any limitations or restrictions on the use of my points?
You can use your points to make any purchase at any Mexicali Fresh. One redemption per transaction.